Shipping policy
At Skalvco, we aim to process and dispatch your order as quickly as possible.
For all shipping or order-related questions, please contact us at support@skalvco.com.
Order Processing
Orders are processed within 1–2 business days after your order is placed.
Business days do not include weekends or public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking number.
Estimated Delivery Times
After dispatch, estimated delivery times are:
UK / Europe: 3–5 business days
USA: 5–8 business days
Canada: 6–9 business days
Australia: 5–10 business days
New Zealand: 6–10 business days
Please note that delivery times are estimates and may vary slightly due to customs clearance, local carriers, peak shipping periods, public holidays, or circumstances outside of our control.
Tracking Your Order
You will receive a tracking number as soon as your order is dispatched.
Please allow a short time for the tracking information to update after dispatch. In some cases, tracking may take a few business days to show movement, depending on the carrier.
If you have not received your tracking number or need help tracking your order, contact us at support@skalvco.com with your order number.
Incorrect Shipping Information
Please make sure your shipping details are correct before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at support@skalvco.com.
We can only update shipping details if the order has not yet been processed or dispatched. Once an order has been shipped, we may no longer be able to change the delivery address.
Skalvco is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.
Customs, Duties, and Taxes
Depending on your country, your order may be subject to customs fees, import duties, taxes, or other charges.
These charges are set by your local customs authority and are the responsibility of the customer where applicable.
Skalvco is not responsible for delays caused by customs clearance or local import procedures.
Shipping Delays
While we aim to deliver all orders within the estimated timeframes, delays can occasionally happen.
Shipping delays may occur due to customs processing, local carrier issues, peak periods, incorrect shipping details, weather events, or other circumstances outside of our control.
If your order appears delayed, please contact us at support@skalvco.com and we will help investigate the issue.
Orders Marked as Delivered
If your tracking shows that your order has been delivered but you have not received it, please first check with:
- Your local post office or delivery carrier
- Other members of your household
- Neighbours
- Building reception or concierge
- Any safe delivery location around your property
If you still cannot locate your order, contact us at support@skalvco.com and we will help investigate.
In some cases, we may need confirmation from the local carrier before a replacement or refund can be approved.
Lost or Returned Packages
If a package is returned due to an incorrect address, failed delivery attempt, refusal, unpaid customs fees, or failure to collect the package, we may not be able to issue a refund.
If the package can be reshipped, additional shipping fees may apply.
Contact Us
For any shipping questions, tracking issues, or delivery concerns, please contact us at:
support@skalvco.com