Privacy Policy

Last updated: 20 June 2026

This Privacy Policy explains how Skalvco collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

For privacy-related questions, please contact us at:

support.skalvco@gmail.com

Information We Collect

When you visit our website or place an order, we may collect certain personal information, including:

  • Your name

  • Email address

  • Shipping address

  • Billing address

  • Phone number, if provided

  • Order details

  • Payment information

  • IP address

  • Device and browser information

  • Website activity, such as pages viewed, products viewed, and actions taken on our site

We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, improve our website, and communicate with you.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your order

  • Send order confirmations, shipping updates, and tracking information

  • Provide customer support

  • Respond to enquiries, refund requests, returns, or exchanges

  • Improve our website, products, and customer experience

  • Detect and prevent fraud, unauthorised activity, or security issues

  • Send marketing emails or promotional messages, where you have agreed to receive them

  • Show relevant advertising or retargeting content

  • Comply with legal, tax, accounting, and regulatory obligations

Order and Payment Information

When you place an order, your payment information is processed securely through our payment providers.

We do not store your full payment card details on our own systems.

Payment providers may collect and process payment information in order to complete your transaction, prevent fraud, and comply with their own legal obligations.

Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you. Your information may be processed through Shopify’s systems in order to operate our store, process orders, handle payments, manage checkout, and provide related services.

Shipping and Fulfilment

To deliver your order, we may share necessary information with shipping carriers, fulfilment partners, and logistics providers.

This may include your name, shipping address, phone number, email address, and order details.

This information is only shared where necessary to process, ship, track, and deliver your order.

Customer Support

If you contact us at support.skalvco@gmail.com, we may collect the information you provide in your message, including your name, email address, order number, and any details related to your enquiry.

We use this information to respond to your request and provide customer support.

Marketing Communications

If you sign up to receive marketing emails, we may use your email address to send you promotional messages, product updates, offers, and store news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at support.skalvco@gmail.com.

Even if you unsubscribe from marketing emails, we may still send you important transactional messages, such as order confirmations, shipping updates, or customer service replies.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar tracking technologies.

These technologies may help us:

  • Keep the website functioning properly

  • Remember your preferences

  • Understand how visitors use our website

  • Improve the customer experience

  • Measure marketing performance

  • Show relevant advertising

  • Retarget visitors who have interacted with our store

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how certain parts of our website function.

Where required by law, we may ask for your consent before using certain cookies or tracking technologies.

Advertising and Analytics

We may use third-party advertising and analytics tools, such as Meta, Google, TikTok, Shopify analytics, or similar platforms.

These tools may collect information about your device, browsing activity, interactions with our website, and purchases. This helps us understand store performance, improve our marketing, and show more relevant advertisements.

These third-party platforms may process your information according to their own privacy policies.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Fulfilment and logistics providers

  • Email marketing platforms

  • Advertising platforms

  • Analytics providers

  • Customer support tools

  • Legal, accounting, tax, or compliance advisers where required

We do not sell your personal information directly to third parties.

International Data Transfers

Because we operate an online store and use service providers based in different countries, your personal information may be transferred, stored, or processed outside your country of residence.

Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

How Long We Keep Your Information

We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information to:

  • Process and fulfil orders

  • Provide customer support

  • Handle refunds, returns, disputes, or chargebacks

  • Comply with legal, tax, accounting, and reporting obligations

  • Prevent fraud or misuse of our services

When personal information is no longer needed, we will take reasonable steps to delete, anonymise, or securely store it as required.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we aim to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to or restrict certain uses of your information

  • Withdraw consent for marketing communications

  • Request information about how your data is used

To make a privacy request, contact us at support.skalvco@gmail.com.

We may need to verify your identity before responding to certain requests.

Children’s Privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support.skalvco@gmail.com and we will take reasonable steps to remove it.

Third-Party Links

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy, your personal information, or your privacy rights, contact us at:

support.skalvco@gmail.com